Privacy Policy – LOH Consultancy Ltd.

Effective date: 28/04/26

1. Who We Are

LOH Consultancy Ltd is a sport psychology consultancy based in the United Kingdom. We provide psychological support and performance services to individuals and teams.

For the purposes of data protection law, we are the “data controller” of your personal data.

Contact details:
Email: LOHsportpsychology@gmail.com
Address: 1 Estover Close, CV3 2WQ

2. What Information We Collect

When you submit an enquiry via our website, we may collect:

  • Your name

  • Email address

  • Phone number (if provided)

  • Details included in your message (which may include sensitive personal information)

We may also collect limited technical data such as IP address and browser type for website security and analytics purposes.

3. Special Category Data

As a sport psychology consultancy, information you provide may relate to your mental health or wellbeing. This is classified as special category data under the UK GDPR.

We only process this information:

  • With your explicit consent

  • For the purpose of responding to your enquiry and assessing suitability for services

4. How We Use Your Information

We use your data to:

  • Respond to your enquiry

  • Communicate with you about our services

  • Assess whether our services are appropriate for your needs

  • Maintain appropriate professional records (if you become a client)

5. Legal Basis for Processing

We rely on the following legal bases:

  • Consent (for enquiry submissions and special category data)

  • Legitimate interests (to respond to enquiries and manage our services)

  • Provision of health-related services (where applicable)

6. Confidentiality and Professional Standards

We adhere to professional standards set by the Health and Care Professions Council, including strict confidentiality obligations.

Your information will be treated as confidential and will not be shared without your consent, except where required by law or where there is a risk of serious harm.

7. Data Sharing

We do not sell your data.
We may share your information with:

  • Secure IT and website service providers

  • Professional advisors (where necessary)

All third parties are required to respect the security of your data.

8. Data Retention

If you do not become a client, we will retain your enquiry data for up to [e.g. 3–6 months], after which it will be securely deleted.

If you become a client, your data will be retained in line with professional and legal requirements.

9. Data Security

We take appropriate technical and organisational measures to protect your data, including secure email systems and password-protected storage.

10. Your Rights

Under the UK GDPR, you have the right to:

  • Access your personal data

  • Request correction or deletion

  • Withdraw consent at any time

  • Restrict or object to processing

You also have the right to lodge a complaint with the Information Commissioner's Office (www.ico.org.uk).

11. Cookies

Our website may use cookies or similar technologies for basic functionality and analytics. A separate cookie policy will provide more details.

12. Changes to This Policy

We may update this privacy policy from time to time. The latest version will always be available on our website.

13. Contact

If you have any questions about this policy or how your data is handled, please contact:
LOHsportpsychology@gmail.com